We will make refunds only in the following circumstances:
Cancellation of a Hire Reservation – We can accept a reservation cancellation prior to the dispatch of the hire goods, in which case any prepayment will be refunded in full.
Hired but not used – Once hire goods have been dispatched for a period of more than 8 days even if they are not used, the hire charge cannot be refunded. Exceptions - if within 14 days of receiving the hired items the customer gives written notice to Pregnancy Tens UK by email or in a letter, that they wish to cancel and return the products for a refund then all returned products must be returned at customers cost (Not using the freepost label or address) unused in the original packaging with electrodes seals in place and in a saleable reusable condition, once received back and inspected a full refund will be given as long as the products returned to us are in a fully resalable unused condition, we reserve the right to refuse a refund on the item, or deduct up to 25% of the original selling price from the refund amount.
You are responsible:
for the cost of returning anything to us unless the item is faulty; and
or any damage or loss to the goods until we receive them.
We therefore recommend that goods to be returned by mail are sent by Registered Post, a Royal Mail service offering full compensation and guaranteed delivery. Recorded Delivery is a cheaper option but we do not recommend this as compensation is limited and delivery is not guaranteed. In any event, you should ask for a free-of-charge “Certificate of Posting” and keep this for a minimum of three months.